Annoyingly, this does happen from time to time - it's usually happens because you have accidentally provided info that's different to the info held by their existing telco. 9 times out of 10 it's because there's a minor discrepancy in the date of birth or account number that you've given to us. If that happens when we contact your existing telco to ask for your phone number to be ported they don't have enough info to confirm it's really you. This does cause a delay in the whole process.
We usually find this out when we contact your existing telco to arrange your port - if that happens we'll be in touch with you to ask you for some more info.
If it's been more than 24 hours since you activated your SIM card on our website and you haven't heard from us, give us a call on 135 686 - our opening hours are shown below.
Before you get in touch make sure you've done everything that you can:
- Make sure that the SIM looks right and isn't dented or damaged
- Put your OVO SIM card into your phone, tablet or WiFi device - making sure it's the right way around (and the right way up)
- If you've already put your SIM card into your device, try taking it out turning off your phone and trying again
- Make sure you've gone to Activate your SIM on our website and followed the prompts to get your SIM card activated
Monday – Friday: 9:00am – 8:00pm
Saturday – Sunday: 10:00am – 6:00pm
Outside of these hours you're welcome to send us an email and we'll be in touch when we're back online.