If you need help or advice about OVO you’re in the right place. There are three ways to get help here. The first and easiest way is to check out the FAQs below –if you can’t see what you’re after try searching using keywords.
If you’re still having trouble finding what you need, look out for the Chat with us button to the bottom right of the page. That will fire up an online chat with one of the OVO Team who will be happy to help you. Or if you’re really stuck, use the form below to send an email or give us a call.
- ★ Does OVO have a plan I can use for home broadband
- ★ What is a Family Zone cyber-safety account?
- ★ What kind of tablet or WiFi device can I use with OVO?
- ★ Can I use my OVO SIM card in a WiFi modem?
- ★ How long will it take to get my SIM card?
- What is the most dialled list?
- ★ Where can I buy an OVO SIM card?
- ★ What's the Fans First Club?
- How can I redeem fan points?
- How can I earn fan points?
- Why won't my promo code work?
- How do I sign up to OVO online?
- ★ How long do I wait after I've redeemed my voucher?
- ★ I bought an OVO SIM card in store - what do I do now?
- ★ Why do I need to do an ID check?
- ★ How do I configure my Huawei modem?
- ★ How do I set up an APN for my new Huawei modem?
- ★ What do I get with a Huawei E5573 modem?
- ★ What do I do if I bought the wrong voucher?
- ★ Does OVO have an app?
- ★ What happens if I use up my calling allowance?
- ★ How do I reset my APN?
- ★ What is a recharge?
- How do I claim a refund or replacement under the Huawei manufacturers warranty?