To use OVO you do need to have a valid credit card; that's why this is a mandatory part of our sign up and why we let you know if your credit card is close to expiry or if we can't top you up because your card is no longer working.
Like most digital businesses, we don't hold your credit card details. Instead, we use a secure payment gateway service so that your details are completely secure. The only information that we hold about your credit card is the expiry date and the last 4 digits of the card number.
Every 30 days when you recharge (or if you top up through the month), we'll ask the payment gateway to debit your credit card so that your data allowance can be recharged. We'll let you know that your credit card has been usedand you'll receive a receipt to confirm that your payment has gone through.
In the unlikely event that your payment doesn't go through we'll get in touch to sort it out so that we can minimise any inconvenience for you.