From time to time we use promo codes. These are short codes that tell us that you're responding to a special marketing campaign that we've put together with one of our partners.
If you're trying to use a promo code that you've got from OVO via email or an OVO branded webpage then it should be legit! If you're getting an error to say "Your promo code isn't valid" the most likely reason is that the campaign has finished. If you've definitely got a genuine OVO promo code and you're seeing this error message please fire up an online chat and we'll look into it for you.
Please beware of Fake promo codes
Unfortunately, we've also had several cases of people finding fake OVO promo codes on the internet. If you've found your promo code on a coupon or promo code website these are fakes - it's not just the promo code that is fake it's also the special offer they've told you about.
Fake promo codes won't be recognised when you use them and won't entitle you to a discount or special offer - despite what the website you visited told you. If you've come across a promo code - and it's not from an OVO branded email or website (or an email or website from one of our partners).