Get help

If you need help or advice about OVO you’re in the right place. There are three ways to get help here. The first and easiest way is to check out the FAQs below –if you can’t see what you’re after try searching using keywords.

If you’re still having trouble finding what you need, look out for the Chat with us button to the bottom right of the page. That will fire up an online chat with one of the OVO Team who will be happy to help you. Or if you’re really stuck, use the form below to send an email or give us a call.

Still need help?

The OVO Team is available to chat online from 9am - 8pm Monday - Friday and from 10am-6pm on weekends.

Or get in touch by email via - we'll respond within 24 hours.

The OVO Team are available over the phone between 9am and 8pm AEST Monday through to Sunday, however this option may involve a queue